Real-world examples of how we solve complex challenges and deliver tangible results for our clients.
On June 12, 2024, just six days before the official start of the 618 Global Shopping Festival, a leading home appliance manufacturer suffered a sudden ransomware attack. The data center was compromised, and key systems including Manufacturing Execution System (MES), Warehouse Management System (WMS), and e-commerce order collaboration platform were completely paralyzed. Production robotic arms halted, shipments piled up, and coordination among tens of thousands of employees was disrupted.
Daily order volume during the 618 pre-sale period was three times higher than normal. Each hour of downtime resulted in direct losses exceeding one million RMB, with additional risks of preset order defaults and e-commerce platform traffic loss. The attack not only threatened short-term revenue but also jeopardized the company's market position during the critical sales season.
The company's existing network security system had fragmented defects, including missing certificate management and incomplete security policies, making it vulnerable to targeted attacks.
HLAULAB team initiated a '7-day system revival + 6-month long-term renewal' plan, focusing on security foundation reconstruction and architecture resilience enhancement to clear obstacles for other software vendors' business recovery.
**First Layer: 48-Hour Precision Response**
Leveraging deep understanding of 618 business characteristics, the team completed virus traceability analysis within 48 hours, identifying it as a targeted attack on industrial networks. High-performance emergency servers and data center switches were deployed to establish a dedicated isolation sandbox for the peak period, ensuring core data synchronization through traffic model pre-simulation, and outputting a '618 Peak Period Architecture Risk List' to define repair priorities.
**Second Layer: Network Security Strategy Reconstruction**
Comprehensive security audits were conducted across dozens of cloud computing nodes and numerous virtual machines, supplementing missing certificates and reconstructing minimum privilege policies. A unified situational awareness platform and security equipment were deployed to create a network-wide risk visualization hub, monitoring anomalies through AI algorithms. Network structural optimization was implemented with security domain division and zero-trust access control to prioritize e-commerce core business traffic.
**Third Layer: Dual Insurance of Resources and Architecture**
Within two days, high-performance servers were mobilized and a temporary private cloud platform was established, supporting one-click activation of core businesses. The platform pre-integrated network routing, storage resource pools, and security gateway modules, with dedicated bandwidth configured for e-commerce对接 areas to ensure zero packet loss in order synchronization.
